Frequently asked questions

Don’t hesitate…. we are here to explain everything you might want to know. Let us help!

Really easy. You just need to follow the on-screen instructions to connect to Jira and Zephyr. If you want to add your cucumber tests from Jenkins, you will need to install our Jenkins Plugin (see below). We can also integrate with your on-premise systems and have integration kits for other tools, so let us know here if we can help.

Yes, you can book a demo here. Alternatively, you can contact our sales team here for a trial license.
Trial licenses are for 30 days, after which you will need to purchase a license

You can contact us here

We have several pricing options which include no data limits, predictable pricing at scale, flexibility to grow your way. Please get in touch to discuss these

We make predictions based on your data, our models are trained solely on your data and are calibrated based on our deep expertise in the subject area

It depends on your projects and your team. If you already have data in your Jira instance then our predictions should kick in straight away

Soon, we will be launching the ability for users to create and share their own charts. In the meantime, licensed customers can contact our support team to create new charts. We can integrate with other tools relatively quickly, so do let us know if there’s something you need

If you are running in the cloud, there are no requirements, neuro is software-as-a-service. For on-premise systems we can work with your team to deploy an agent as a container or onto an existing server

neuro receives data from source systems. When you make a change in your system, it will send us a “webhook” notifying us straight away.

Yes. We operate in an AWS VIrtual Private Cloud that complies with AWS and general security best practices. It is regularly penetration tested. Data that goes between our systems and your systems is encrypted in transit, and at rest.

Yes, you control the source systems and can remove connections to different projects, systems, and even build jobs.

We use it to provide you with the features of the application, we do not use it ourselves, except to improve our application. We may in future use statistical and in-aggregate information in other ways.

Your administrator can also raise a support request to terminate an account, or email us at

Open your Jenkins CI server on your browser and login as administrator
Go to: Manage Jenkins > Manage Plugins > Available
Search and Install ‘Notification Plugin’
Select Advanced > Upload Plugin > Restart Jenkins

Yes, we can. Once you have purchased a license you can provide us with your SAML endpoint details.

You can use our integration with Jenkins to produce automated testing metrics and selenium charts from cucumber, and other test frameworks.

You can also see charts with Zephyr data, manual tests recorded in Jira.

Neuro can give you access to dozens of real-time Zephyr dashboards.  Everything you need to manage your testing project is included.

Install our Jenkins plugin to see real-time automated test reporting from Cucumber tests running in Jenkins.